The world is becoming more globalized every day, and online learning is playing an increasingly important role in this phenomenon. The COVID-19 pandemic has accelerated this trend, making online education a necessity for many students across the globe. However, to truly reach these global audiences, it is necessary that some online courses be customized for specific countries and translated into local languages.

Customized online courses not only help students to learn better, but also contribute to an improved experience. This is because you are creating content that resonates with them on a personal level. By understanding their cultural context and broader social norms, you can create content that is more relevant and meaningful to the students. Engagement and retention rates increase when students are immersed in material that feels natural and authentic to them.

As a business owner or manager, you know that customer service is vital to the success of your business. It's your employees who provide that service, and it's essential that they are trained properly. Customer service training is an investment that you can't afford to ignore.