Customer Service Training for Retail—Capacitación en servicio al cliente para el comercio minorista
Spanish Courses

Customer Service Training for Retail—Capacitación en servicio al cliente para el comercio minorista

El servicio al cliente es un aspecto crítico de cualquier negocio, especialmente en la industria minorista. Una experiencia positiva del cliente puede aumentar la lealtad a la marca e impulsar las ventas, mientras que una negativa puede dañar la marca y provocar el desgaste de los clientes. Una de las formas más efectivas de mejorar la experiencia del cliente es invertir en capacitación en atención al cliente.

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John Tschohl

John Tschohl

Founder and President of Service Quality Institute

  • Author of the first in the world Customer Service Program
  • Service Strategy Consultant Internationally Recognised Strategist
  • Best Selling Author
  • Called the "Guru of Customer Service" by USA Today, Time and Entrepreneur Magazines

For the last 40 years, John has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment and the power of social media, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

John Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEOs respond to. His books are specially recognized and highly esteemed by senior executives as the most powerful must-reads on Customer Service. John is a self-made millionaire. His message is built around his 50 years of speaking, designing training programs, and developing a high-performance workforce.

Featured on major television shows from Good Morning America, CNBC, and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages represented in over 45 countries, and 90 percent of Service Quality Institute’s.

The success of your business largely depends on delivering exceptional service. When you go above and beyond to wow your customers, it leads to customer loyalty, repeat business, and valuable referrals. Exceptional service is the backbone of every thriving business. Therefore, it's not just essential but a must-have for everyone in the service industry. Our online course will teach you how to perform exceptional service that gets you bonuses and rewards.