Coaching For Success
Leadership Training

Coaching For Success

This valuable program is designed to help you become a better coach, manager, and motivator. Your role as a coach is crucial and delicate – you have to set expectations for performance, yet work with each employee as an individual to nurture growth, development and achievement. We want to help you understand the nuances and equip you with state-of-the-art coaching skills. One of your most difficult jobs as a manager is to coach up your workforce and bring out the best in everyone you manage – to help foster theirs and your success. Managers who learn how to successfully do this have longer and stronger careers than those who cannot or will not expand their coaching skills. The lessons and techniques described in this program can help you improve your interactions with your employees and improve your management approach to help distinguish your organization from the competition.

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John Tschohl

John Tschohl

Founder and President of Service Quality Institute

  • Author of the first in the world Customer Service Program
  • Service Strategy Consultant Internationally Recognised Strategist
  • Best Selling Author
  • Called the "Guru of Customer Service" by USA Today, Time and Entrepreneur Magazines

For the last 40 years, John has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment and the power of social media, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

John Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEOs respond to. His books are specially recognized and highly esteemed by senior executives as the most powerful must-reads on Customer Service. John is a self-made millionaire. His message is built around his 50 years of speaking, designing training programs, and developing a high-performance workforce.

Featured on major television shows from Good Morning America, CNBC, and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages represented in over 45 countries, and 90 percent of Service Quality Institute’s.

The success of your business largely depends on delivering exceptional service. When you go above and beyond to wow your customers, it leads to customer loyalty, repeat business, and valuable referrals. Exceptional service is the backbone of every thriving business. Therefore, it's not just essential but a must-have for everyone in the service industry. Our online course will teach you how to perform exceptional service that gets you bonuses and rewards.