Customer Service Bootcamp for Managers that Turns Your Business from Ordinary to Extraordinary
Customer Service

Customer Service Bootcamp for Managers that Turns Your Business from Ordinary to Extraordinary

Because exceptional service starts with empowered teams. This bootcamp equips managers with the skills to transform customer interactions, boost team morale, and create unforgettable retail experiences. Learn to cultivate a customer-first culture that drives loyalty and increases profits. Enrol today to elevate your service standards.

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Gillia Liverpool-Roberts

Gillia Liverpool-Roberts

Gillia Liverpool Roberts is an independent Human Resource, Management Consultant with deep experience in both the public and private sectors in Trinidad and Tobago and the Caribbean region.

Gillia is a highly competent professional with over 32 years experience of in diversified management consulting and industry and “hands-on” experience with an emphasis on issues affecting strategic positioning; strategy articulation; broad/team-based compensation; reward and recognition; and organizational research, analysis, recruitment & selection, induction & orientation, training & development, labour laws, compensation management, performance management, career management, manpower planning, strategic planning specifically with companies within the Financial, Energy and Manufacturing sectors.

She led the human capital team at Ernst & Young Caribbean in Trinidad and Tobago. She assisted the Partner with image enhancement and creating the level of awareness of the unit within a three-year period. She was able to significantly increase the revenue of the unit by co-developing business solutions for Companies throughout the Caribbean region by advising on the following services: Strategic Management; Executive Recruitment; Performance Management Systems; Labour Laws; HR Policies and Manuals, Executive Management, and General training; Compensation & Benefits Advice; Human Resource Strategy & planning; outsourcing and Job Evaluation. She was able to introduce a new product offering by forming an alliance with the Society of Human Resource Management to deliver SPHR and PHR certifications to Caribbean practitioners. She has worked with RBC RBTT; the University of Trinidad and Tobago, Ernst & Young Caribbean; Ansa McAl, and has several Clients within the Financial, Energy, and Manufacturing sectors. Gillia has attained the mastery level in the following HR/OD competencies to name a few:

  • Strategic Human Resource Management
  • Change Management
  • Talent Management
  • Workforce Planning
  • Organisation Development
  • Compensation Management
  • Job Evaluation
John Tschohl

John Tschohl

Founder and President of Service Quality Institute

  • Author of the first in the world Customer Service Program
  • Service Strategy Consultant Internationally Recognised Strategist
  • Best Selling Author
  • Called the "Guru of Customer Service" by USA Today, Time and Entrepreneur Magazines

For the last 40 years, John has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment and the power of social media, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

John Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEOs respond to. His books are specially recognized and highly esteemed by senior executives as the most powerful must-reads on Customer Service. John is a self-made millionaire. His message is built around his 50 years of speaking, designing training programs, and developing a high-performance workforce.

Featured on major television shows from Good Morning America, CNBC, and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages represented in over 45 countries, and 90 percent of Service Quality Institute’s.

The success of your business largely depends on delivering exceptional service. When you go above and beyond to wow your customers, it leads to customer loyalty, repeat business, and valuable referrals. Exceptional service is the backbone of every thriving business. Therefore, it's not just essential but a must-have for everyone in the service industry. Our online course will teach you how to perform exceptional service that gets you bonuses and rewards.