How to Handle Irate Customer and De-escalate the Situation
Customer Service

How to Handle Irate Customer and De-escalate the Situation

Because calm resolutions build trust. This course equips you with strategies to handle irate customers confidently, de-escalate tense situations, and turn challenging interactions into opportunities for positive outcomes. Enrol today to master the art of customer conflict resolution.

Only alphanumeric characters with lowercase letters, underscore (_), hyphen (-), period (.) and at symbol (@) are allowed.
The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 special character(s) such as *, -, or #
John Tschohl

John Tschohl

Founder and President of Service Quality Institute

  • Author of the first in the world Customer Service Program
  • Service Strategy Consultant Internationally Recognised Strategist
  • Best Selling Author
  • Called the "Guru of Customer Service" by USA Today, Time and Entrepreneur Magazines

For the last 40 years, John has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment and the power of social media, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

John Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEOs respond to. His books are specially recognized and highly esteemed by senior executives as the most powerful must-reads on Customer Service. John is a self-made millionaire. His message is built around his 50 years of speaking, designing training programs, and developing a high-performance workforce.

Featured on major television shows from Good Morning America, CNBC, and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages represented in over 45 countries, and 90 percent of Service Quality Institute’s.

The success of your business largely depends on delivering exceptional service. When you go above and beyond to wow your customers, it leads to customer loyalty, repeat business, and valuable referrals. Exceptional service is the backbone of every thriving business. Therefore, it's not just essential but a must-have for everyone in the service industry. Our online course will teach you how to perform exceptional service that gets you bonuses and rewards.