The Workplace Conflict Loop
Some workplace conflicts never seem to go away—because the root cause is never addressed. This course helps you recognise the hidden patterns that keep teams stuck in the same disagreements. Learn how unspoken roles, emotional triggers, and avoidance behaviours feed the loop—and what it takes to break it for good. Move beyond surface fixes and create lasting change.
Corrina Lindby | Founder of The Answer is Yes |
(BBus Acc; Ass Dip Bus Admin; Dip OHS; Cert IV Trainer, Cert III Social Welfare, Fire Safety Advisor, Justice of the Peace)
Pioneering Resilience in Business Strategy
In an era where the business landscape is as volatile as ever, one thing is certain: the need for resilience has never been more acute. For business leader Corrina Lindby, resilience is not just a buzzword but a mission that has defined her career and accomplishments. The unwavering commitment of Corrina Lindby, the founder of The Answer is Yes, is to embed resilience in the heart of business strategy.
Understanding the Urgency of Resilience
Corrina Lindby's pivotal insight, gleaned from over a decade working as a financial counselor, revealed a startling pattern. Despite their best intentions and spirited growth endeavors, businesses were crumbling under the weight of unforeseen challenges. Initially, her experience served as a poignant reminder of the inherent courage and vision of entrepreneurs. Yet, it underscored a significant gap: enterprises were investing in growth without commensurate investment in protective measures. This necessitates a reevaluation of our operational frameworks to include not just ambitious plans for the future but robust strategies for withstanding the unexpected.
The Impending Paradigm Shift
The traditional approach to business continuity planning often falls short. Reactive measures, though necessary, fail to offer the comprehensive protective armament that businesses require. Corrina's work epitomizes a paradigm shift that advocates for a proactive reinforcement of organizational resilience. Her pioneering strategy is centered on the belief that strategic planning must be multi-faceted, pre-empting disruption rather than hurriedly responding to it.
Reactive Techniques vs. Proactive Resilience
Reactive Techniques
- Issue-siloed approach
- Tailored response to immediate threats
- Often singular, immediate solutions
Proactive Resilience Strategies
- Holistic viewpoint that anticipates complex threats
- Continuous assessment and adaptation
- Institutionalizing resilience within organizational culture
By implementing measures to predict, prevent, and prepare for a wide spectrum of risks, companies can look forward to sustained operations amidst adversities and a competitive advantage rooted in sturdy preparedness.
Fostering a Business Culture of Resilience
Corrina's vision isn't just about offering a solution; it's about actualizing a culture within organizations that values and practices resilience. The culture of resilience is not merely a set of policies stored in a file cabinet but the very landscape of how businesses operate daily. It involves the upskilling of employees to be agile, the establishment of a clear crisis response framework, and the prioritization of investments in robust technology and infrastructure.
Investing in Human Capital
Corrina highlights the pivotal role that focused training and professional development play in building an emotionally intelligent and adaptable workforce. By fostering a growth mindset and equipping employees with the necessary skill sets, companies create human capital that is not only their most valuable asset but also the first line of defense against disruption.
For nearly 40 years, Leah Shmerling has developed and authored numerous online career courses, books, and articles on career development, interpersonal skills for the workplace, personal growth, and retirement planning. She is a recognized authority in education, training, and counseling in these areas. Her work has been published in The Age, The Herald Sun, and in books sold locally and internationally.
A specialist in the areas of career coaching, corporate training, academic teaching, vocational training, and retirement coaching, Leah has facilitated training programs for professional associations that include:
- Small Business Victoria
- Victorian Chamber of Commerce and Industry (VECCI)
- CPA Australia
- Australian Retailers Association of Victoria
- Australian Institute of Management (AIM)
To make her courses more easily accessible, Leah has written and produced numerous free, full, specialty, and micro courses in topics including careers, study skills, job seeking, interpersonal skills, workplace challenges, change and resilience, mindfulness, conflict management, negotiation skills, retirement planning, and many other courses.
Courses are certified as Quality For Excellence In Education and internationally recognized by the International Approval and Registration Centre (IARC), Associated Career Professionals International (ACPI) for the program Foundation in Career Development Practice and How to Adapt from Face-to-Face Training to Online Delivery International Learning and Performance (ILP) as quality courses.
To support your learning and development journey, Leah understands barriers can hinder your progress. Leah and Career Coaching and Training offer career coaching for individuals or small groups to unlock barriers with a personalized positive solution-focused approach.
Leah's professional training programs are some of the best investments you can make for your career and you can find them at https://careercoaching.training.
Leah holds a master's in Professional Education and Training, a graduate diploma in Career Development, several diploma qualifications in Vocational Educational Training, and certificates in Life Coaching, Mediation Skills, and Psychodrama. She has international accreditation and is board certified as a Career Management Fellow with the Institute of Career Certification, a certified retirement coach with Retirement Options, and a professional member of the Career Development Association Australia (CDAA).
With a positive approach to life, work, and people, Leah has helped people from the early days of their careers, all the way to a happy retirement. She has an extensive background in career education, development and coaching, providing support to clients through all stages of the employment cycle.
Leah is passionate about helping people find meaningful work and make a successful transition from one stage of their life or work to the next. She offers individual consultations tailored to each client’s specific needs, with an emphasis on self-awareness.
QUALIFICATIONS:
- Bachelor of Arts
- Diploma in Education
- Postgraduate Diploma of Career Development
- Master of Professional Education and Training
- Diploma of Vocational Education and Training Practice
- Diploma in Training and Assessment
- Certificate IV Training and Assessment TAE40110
- Psychodrama: Advanced curriculum level and group work training
Leah is a professional member of the Career Development Association Australia (CDAA). She has international accreditation and is Board Certified as a Career Management Fellow with the Institute of Career Certification. Leah is a Certified Retirement Coach with Retirement Options.