Because customer satisfaction drives success. This course equips professionals with the skills to deliver standout service, fostering loyalty and enhancing the customer experience. Learn techniques to create a culture of excellence that sets your business apart. Enrol today to elevate your service standards.
- Teacher: John Tschohl
This practical course equips home care workers with the essential skills to perform everyday tasks safely and confidently. Focused on preventing injury and promoting client dignity, the training covers safe techniques for assisting with mobility, toileting, showering, dressing, repositioning in bed, and working in confined home environments. Participants will learn to use assistive equipment, apply proper body mechanics, and follow best-practice strategies tailored to real-world care settings.
This practical, person-centred course gives new and aspiring Home Care Support Workers a strong foundation in what the role truly involves. Through real-world scenarios, reflective activities, and values-driven learning, participants will explore their scope of duties, ethical responsibilities, and the importance of working with respect, dignity, and clear boundaries. The course empowers learners to step into clients’ homes with clarity, compassion, and confidence—knowing how to support independence, communicate professionally, and act within safe, legal, and ethical limits. Whether you're starting out or seeking a refresher, this course will help you deliver care that feels human, not just helpful.
Home care workers are the unsung heroes of our communities, providing vital assistance and comfort to those in need. Yet, amidst the daily diligence of their duties, one crucial aspect often gets overlooked—the training to prevent and handle fire emergencies. This online course aims to arm you with the indispensable knowledge and skills to protect those you care for and yourselves.