Conflict in teams is inevitable—but it does not have to be destructive. This course equips you with practical tools, proven models, and real-world strategies to handle interpersonal and group conflict with confidence. Learn how to turn tension into growth, mediate difficult situations, and lead your team toward resolution and respect.
- Teacher: Leah Shmerling
No matter where you go or what you do, there will always be conflicts, especially within a professional setting. However, it may be challenging to address and resolve issues with colleagues in a constructive manner. This is why we have created the online course "How to Manage Conflict with Colleagues" to help individuals like you understand the importance of resolving conflicts in the workplace and develop the necessary skills to manage them effectively.
- Teacher: Leah Shmerling
Dealing with difficult people is not easy. Whether it's in the workplace, within the family, or in social situations, certain individuals can be challenging, and communicating with them can require extra care and attention. It can be frustrating to deal with difficult people, but there's good news: It doesn't have to be as difficult as you think!
- Teacher: Deborah Laurel
In today's competitive business world, the ability to negotiate effectively is an essential skill for individuals at every level. From securing better deals with suppliers to negotiating salaries, every negotiation holds the potential for growth and success. Mastering the art of negotiating not only leads to higher business outcomes but also helps build stronger relationships with clients, partners, and colleagues.
- Teacher: Leah Shmerling
Disrespect. Bullying. Harassment. Passive-aggressive actions. These behaviours can destroy team morale and drive good employees away. Left unchecked, they damage your culture, productivity, and reputation. Worse still, they increase your legal and psychological risk as a business owner or manager.
This course gives you clear, confident strategies to manage unacceptable behaviour before it escalates.
- Teacher: Evelyn Szumski
We are speaking more—but connecting less.
This course explores how modern life is eroding our ability to truly communicate. From shallow conversations to constant digital distractions, something essential is being lost. You will learn why human connection is breaking down—and how to start rebuilding real communication skills that restore confidence, clarity, and connection.
- Teacher: Corrina Lindby (Business Consultant)
- Teacher: Leah Shmerling
No matter what field you are in, building strong professional relationships is essential to your success. Workplace relationships are like any other--they require time, effort, and mutual respect. However, there are a few key things to keep in mind when building relationships with colleagues.
- Teacher: Leah Shmerling
As entrepreneurs or business owners, interacting with irate customers is a situation that can arise at any moment. It is no surprise that dealing with irate customers can be a stressful and challenging experience. However, how we handle such situations also showcases our customer service skills, and every interaction with customers is an opportunity to enhance or diminish our reputation.
- Teacher: John Tschohl
Effective communication skills are paramount for any business to succeed. Communication is the cornerstone of building relationships, networking, and ensuring that everyone's voices are heard. Especially in the age of remote work and virtual meetings, honing your communication skills is more important than ever. Whether you are dealing with clients, employees, or partners, having the tools to communicate effectively will help you achieve your goals more efficiently.
- Teacher: Russell Reeves
This course will help you determine a person's emotions in the moment and
give you a strong foundation to improve your negotiation skills and increase
sales. In just a short time, you'll understand what to look for when gauging
someone’s true emotions; what they really feel and if they are attempting to
conceal information.
- Teacher: Alan Stevens
Developing Basic Facial Profiling Skills that will Position You for Success
- What do your facial expressions say to your customers?
- What are your customer's faces really telling you?
- How can you tell if your employee is telling the truth?
You can have the ability to read people’s facial expressions. You will no longer have to rely on what someone says but you will be able to read their face and know what they are saying!
- Teacher: Alan Stevens