As entrepreneurs or business owners, interacting with irate customers is a situation that can arise at any moment. It is no surprise that dealing with irate customers can be a stressful and challenging experience. However, how we handle such situations also showcases our customer service skills, and every interaction with customers is an opportunity to enhance or diminish our reputation.
- Teacher: John Tschohl
Dealing with difficult people is not easy. Whether it's in the workplace, within the family, or in social situations, certain individuals can be challenging, and communicating with them can require extra care and attention. It can be frustrating to deal with difficult people, but there's good news: It doesn't have to be as difficult as you think!
- Teacher: Deborah Laurel
Collective bargaining is an integral part of the employment relationship, often proving to be the veritable cornerstone between management and labor. For HR professionals, understanding the nuances of this process is not just beneficial – it's an essential skill set that can define the success of labor negotiations and, by extension, the health of the organization. As the strategic glue that binds the employer's interests with the workforce's needs, HR can indeed be likened to a maestro orchestrating the symphony of collective bargaining.
If you are an HR professional keen on honing your collective bargaining acumen, enrolling in a course designed to Master the Art of Collective Bargaining could propel your career to new heights.
- Teacher: Gillia Liverpool-Roberts
No matter where you go or what you do, there will always be conflicts, especially within a professional setting. However, it may be challenging to address and resolve issues with colleagues in a constructive manner. This is why we have created the online course "How to Manage Conflict with Colleagues" to help individuals like you understand the importance of resolving conflicts in the workplace and develop the necessary skills to manage them effectively.
- Teacher: Leah Shmerling
In today's competitive business world, the ability to negotiate effectively is an essential skill for individuals at every level. From securing better deals with suppliers to negotiating salaries, every negotiation holds the potential for growth and success. Mastering the art of negotiating not only leads to higher business outcomes but also helps build stronger relationships with clients, partners, and colleagues.
- Teacher: Leah Shmerling